Clients request an estimate through our online estimate form, and an H&G specialist will come to your business or home and walk through and evaluate the property discussing all of your needs. Our specialist will then end the consultation by going over our various packages and helping you decide the perfect one for you!

You will receive an email with our final estimate, invoice, and client contract. The estimate and client contract must be signed and returned before service.

We have a 48-hour cancellation policy. Deposits are non-refundable. If there is an issue with the service, customers must notify the owner within 24 hours of the original start time of the service.

Yes, a 50% deposit of the total balance is required to lock in your date and must be paid prior to us coming out for services.

We accept various payment methods including credit cards, debit cards, online payment platforms, Zelle, cash, and Apple Pay. Please contact us for more details. All Debit or Credit transactions are subject to a 3.49% processing fee.

Yes, clients of HG Pristine Cleaning are welcome to tip their cleaning specialists as a gesture of appreciation for exceptional service. If you feel that a specialist has gone above and beyond to make your home shine, we encourage you to express your gratitude through a tip. While tipping is entirely optional, it is a meaningful way to acknowledge the hard work and dedication of our team members who strive to provide the highest standard of cleaning service.

Deposits are transferable to the next available date if the client adheres to the 48-hour cancellation notice policy.

Yes, our specialists will work with you to fix any issues should they arise. At H&G, we don’t just clean; we leave it pristine. If there are any issues with the service, please reach out within 24 hours of the original start time of service.

Yes, we are. We take pride in providing professional services and ensuring a safe environment at all times. We understand that accidents can happen, and we have taken extra precautions to protect our clients and specialists.

Yes, you can rest assured that a safe environment will be provided at all times. Our trustworthy specialists are dedicated to providing reliable services and support in a respectful and professional manner.

Our cleaning teams communicate with clients via phone, email, or text.

Yes, there will always be a duo team completing the service. If any changes occur prior to the day of service, we will notify the client.

No, you do not need to be home during the service. Please provide entry instructions, such as preferred entry doors, alarm codes, or key locations. Notify us of anyone at home during the service, and ensure pets are secured. Children must be supervised at all times if present during the service.

Each clean is different, and we tailor our solutions to meet individual client needs. Reach out for an estimate, and let’s chat today!

Yes, all products will be brought by our specialists on the day of service.

If a special product is needed during service, please provide this information to our specialists during the original estimate. Special needs and requests will be discussed during the estimate and confirmed on the day of service.