Question 1

What is the process for requesting a quote?

Accepted Answer

Clients request an estimate through our online estimate form, and an H&G specialist will come to your business or home and walk through and evaluate the property discussing all of your needs. Our specialist will then end the consultation by going over our various packages and helping you decide the perfect one for you!

Question 2

What happens after I receive the final estimate?

Accepted Answer

You will receive an email with our final estimate, invoice, and client contract. The estimate and client contract must be signed and returned before service.

Question 3

What is your cancellation policy?

Accepted Answer

We have a 48-hour cancellation policy. Deposits are non-refundable. If there is an issue with the service, customers must notify the owner within 24 hours of the original start time of the service.

Question 4

Is a deposit required to book a service?

Accepted Answer

Yes, a 50% deposit of the total balance is required to lock in your date and must be paid prior to us coming out for services.

Question 5

What are your preferred methods of payment?

Accepted Answer

We accept various payment methods including credit cards, debit cards, online payment platforms, Zelle, cash, and Apple Pay. Please contact us for more details. All Debit or Credit transactions are subject to a 3.49% processing fee.

Question 6

Can clients tip the cleaning specialists after their service is completed?

Accepted Answer

Yes, clients of HG Pristine Cleaning are welcome to tip their cleaning specialists as a gesture of appreciation for exceptional service. If you feel that a specialist has gone above and beyond to make your home shine, we encourage you to express your gratitude through a tip. While tipping is entirely optional, it is a meaningful way to acknowledge the hard work and dedication of our team members who strive to provide the highest standard of cleaning service.

Question 7

Can I reschedule my service if I cancel?

Accepted Answer

Deposits are transferable to the next available date if the client adheres to the 48-hour cancellation notice policy.

Question 8

Do you have a satisfaction guarantee if something is missed?

Accepted Answer

Yes, our specialists will work with you to fix any issues should they arise. At H&G, we don’t just clean; we leave it pristine. If there are any issues with the service, please reach out within 24 hours of the original start time of service.

Question 9

Are you insured and bonded?

Accepted Answer

Yes, we are. We take pride in providing professional services and ensuring a safe environment at all times. We understand that accidents can happen, and we have taken extra precautions to protect our clients and specialists.

Question 10

Do you run background checks on all employees or subcontractors?

Accepted Answer

Yes, you can rest assured that a safe environment will be provided at all times. Our trustworthy specialists are dedicated to providing reliable services and support in a respectful and professional manner.

Question 11

How do I communicate with Clean Team?

Accepted Answer

Our cleaning teams communicate with clients via phone, email, or text.

Question 12

Will it be the same cleaner or team visiting each time?

Accepted Answer

Yes, there will always be a duo team completing the service. If any changes occur prior to the day of service, we will notify the client.

Question 13

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home during the service. Please provide entry instructions, such as preferred entry doors, alarm codes, or key locations. Notify us of anyone at home during the service, and ensure pets are secured. Children must be supervised at all times if present during the service.

Question 14

What specific tasks are included or excluded in a standard clean?

Accepted Answer

Each clean is different, and we tailor our solutions to meet individual client needs. Reach out for an estimate, and let’s chat today!

Question 15

Do you bring your own equipment and cleaning products?

Accepted Answer

Yes, all products will be brought by our specialists on the day of service.

Question 16

Can you use eco-friendly or non-toxic products if requested?

Accepted Answer

If a special product is needed during service, please provide this information to our specialists during the original estimate. Special needs and requests will be discussed during the estimate and confirmed on the day of service.

Service FAQs